At Stayhat, we are committed to your satisfaction and strive to ensure that every purchase meets your expectations. If you're not fully satisfied with your order, or if an issue arises with your product, we're here to help. Please carefully read the following policy, which outlines the process for returns and refunds in various scenarios.

1. General Return Eligibility

We accept returns within 30 days of the delivery date. To be eligible for a return, the item must be unused, in its original condition, and in the original packaging. If 30 days have passed since delivery, unfortunately, we cannot offer you a refund or exchange.

2. Return Process

To initiate a return, please follow these steps:

1. Contact Us: Email our customer support at [email protected] with your order number, the reason for the return, and any relevant photos (if applicable, such as damaged or incorrect items).

2. Receive Return Authorization: Our team will review your request and provide you with a return authorization number and instructions for returning the product.

3. Ship Your Return: Pack the item securely and send it to the address provided in the return instructions. Please include a copy of your return authorization email in the package.

Note: You will be responsible for the cost of return shipping unless the item is faulty, damaged, or incorrect due to our error.

3. Refund Process

Once we receive your returned item and inspect it, we will notify you via email. If the return is approved, a refund will be processed to your original method of payment. The refund will include the cost of the item, minus the original shipping fees, unless the item was defective, damaged, or incorrect.

Refunds typically take 5-10 business days to reflect in your account, depending on your payment provider.

4. Situational Return & Refund Guidelines

• Faulty or Damaged Items: If your item arrives damaged or defective, please notify us within 7 days of receiving your order. We will require photos as evidence and will arrange for a return or replacement at no additional cost to you.

• Incorrect Product Received: If you receive an incorrect item, contact us immediately, and we will arrange for the return and replacement of the product at no additional cost.

• Item Not Delivered: If your order has not arrived after the estimated delivery timeframe, please contact us at [email protected]. We will investigate the issue with the carrier and, if necessary, arrange for a replacement or refund.

• Order Cancellation: If you wish to cancel your order, please contact us within 24 hours of placing the order. Orders that have not yet shipped will be canceled and fully refunded. If the order has already shipped, you will need to initiate a return once the item is received.

• Changed Your Mind: If you simply change your mind about your purchase, you may return the item within 30 days as long as it is unused and in original condition. In this case, return shipping will be at your expense.

5. Exchanges

If you wish to exchange an item (e.g., for a different color or size), follow the return process above. Once we receive the returned item and verify its condition, we will process an exchange, subject to availability. If the desired item is unavailable, we will offer you a refund instead.

6. Non-Returnable Items

Certain items are non-returnable for hygiene and safety reasons. These include:

• Final sale or clearance items

• Gift cards

• Personalized or custom-made items

7. Restocking Fees

We do not charge restocking fees for returns, except in cases where items are returned in a condition that does not meet our return eligibility criteria (e.g., used or damaged items without prior authorization). In these cases, a partial refund may be issued at our discretion.

8. Contact Us

If you have any questions about your return or refund, feel free to reach out to our customer service team:

• Email: [email protected]

We are here to ensure that your Stayhat shopping experience is as smooth and satisfying as possible!